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Troubleshooting

When something goes wrong, we are here to help.

Feel free to reach out to us on Slack on our community channel or in your dedicated OPAL+ support channel, and we will do our best to assist you quickly.

Seeking Support​

When seeking support, please provide as much information as possible to help us understand the issue and resolve it faster. This includes:

  • Full description of the problem
  • Steps to reproduce the issue
  • Environment details (OS, Docker, Kubernetes, etc.)

You can also provide the following information:

Extract Logs​

On production, we advise you to connect OPAL+ to your logging system to collect logs. Configure the OPAL_LOG_SERIALIZE environment variable to true to serialize logs in JSON format.

When running OPAL+ locally or in a development environment, you can extract logs from the console. Alternatively, you can enable logging to file by setting the OPAL_LOG_TO_FILE to true.

You can also enable debug logs by setting the OPAL_LOG_LEVEL environment variable to debug.

Export Configuration​

You can export your configuration by running the following command:

opal-client print-config

Make sure to censor any sensitive information, like passwords or API keys, before sharing the configuration.

Common Issues​

More common issues and their solutions are available in the OPAL documentation.